Last updated: September 2026
These Terms of Service ("Terms") govern your use of the Meet My Cleaner mobile application and related services (the "Service"), operated by Meet My Cleaner ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms.
Meet My Cleaner is a marketplace that connects independent house cleaning professionals ("Cleaners") with individuals seeking cleaning services ("Customers"). We provide the booking, scheduling, messaging, invoicing, and payment tools that make those connections work. We are not a cleaning company, an employer of Cleaners, or a party to the cleaning services themselves.
You must be at least 18 years old to create an account. You're responsible for the accuracy of the information you provide and for keeping your login credentials secure. Each phone number may be associated with one account.
To verify your identity and secure your account, we send a one-time numeric code by SMS text message and/or email when you sign up, log in, or change your phone number or email address. By providing your phone number and continuing past the signup screen, you consent to receive these transactional SMS messages. Message and data rates may apply. We do not send marketing text messages, and your phone number is not shared with third parties for marketing purposes. We may also send transactional email for account security notices (for example, if your account email is changed) and, if you enable them, push notifications about bookings, messages, and payments.
Cleaners who use the Service are independent businesses, not employees, contractors, agents, or representatives of Meet My Cleaner. Cleaners are solely responsible for the quality, safety, and legality of the cleaning services they perform, and for their own taxes, licensing, insurance, and compliance with applicable law. We do not supervise or control how a Cleaner performs a job.
Customers request bookings through a Cleaner's booking page or an in-app match; Cleaners accept, decline, or reschedule those requests. Cancellation windows and any related policies are set by each Cleaner and shown at the time of booking. After a completed booking, both parties may be able to leave a review; reviews must be honest and may not be defamatory, harassing, or fraudulent.
Payments are processed by our payment partner, Stripe. Customers may pay by card or, where enabled, bank transfer (ACH). We charge a platform fee on paid bookings, disclosed at the time of payment. Cleaners may also record offline payments they collect directly (cash, Zelle, check, etc.) for their own recordkeeping. Cleaners may optionally subscribe to an "Unlimited" plan for $39.99/month, billed automatically until cancelled, which removes limits on offline payment recording and provides access to tax-reporting features (such as a 1099-K, where applicable). Refunds, where issued, are processed back through Stripe to the original payment method.
You may delete your account at any time from within the app. Deleting your account deactivates it and removes it from active use; certain records (such as completed transaction and tax records) may be retained as required for legal, accounting, or tax-reporting purposes.
The Service is provided "as is." We do not guarantee the availability, quality, or outcome of any cleaning service booked through the Service, and we are not liable for the acts or omissions of any Cleaner or Customer.
To the maximum extent permitted by law, Meet My Cleaner will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at support@meetmycleaner.com.